Delivery Information

ABOUT YOUR ORDERS

Orders placed through Hillsongresources.com are subject to confirmation and acceptance by Hillsong Music & Resources LLC (Hillsong Music). Upon confirmation, all aspects of the delivery, currency, and payment arrangements are finalised and cannot be modified. Kindly review the order details thoroughly before confirmation.

Hillsong Music or its agent will deliver the goods you order to the specified street address, subject to their availability. In the event of item unavailability, Hillsong Music will promptly notify you. The individual at the delivery address who receives the goods will be deemed authorized to accept them on behalf of Hillsong Music.

DELIVERY TIME ESTIMATE

Deliveries are typically made Monday through Friday (excluding public holidays).

Tracking may not be available for certain destinations. However, we strive to dispatch confirmed orders within three working days, contingent upon stock availability.

Please be advised that delays may occur due to customs and other unforeseen circumstances, which are beyond our control and influence.

IMPORT AND TAX DUTIES

Although Hillsong Music provides international shipping, customers located outside Australia and the United States may be subject to import duties and taxes. These duties are determined by customs officers at the port of entry and vary depending on the country of origin. In addition to shipping costs incurred by Hillsong Music to cover freight, customers are responsible for paying import duties and taxes. To estimate potential import taxes in your country, we recommend utilizing the Duty Calculator.

SHIPPING AND POSTAGE

Hillsong Music is not liable for the delivery of orders if the address provided has been entered incorrectly or is the incorrect address. Should you have changed your address since placing your order, please promptly notify Hillsong Music by phone or email at resources@hillsong.com. Additional freight and other charges may be incurred for resent orders.

Postage charges are determined based on the weight of the package, its shipping destination, and packaging costs.