Shipping policy

 

On this page: 

1. Order Processing and Confirmation

2. Delivery Terms

3. Estimated Delivery Times

4. Delivery Schedule

5. Delivery Delays

6. Import Duties & Taxes

7. Accuracy of Information

8. Shipping Costs

 

1. ORDER PROCESSING AND CONFIRMATION

All orders placed through our website are subject to acceptance and confirmation. We kindly ask that you review your order thoroughly before completing your purchase. Once an order is confirmed, details—including delivery address, currency, and payment method—are final and cannot be modified.

 

Back to top

2. DELIVERY TERMS

  • Address Requirements: We deliver to physical street addresses only. We cannot deliver to PO Boxes.

  • Stock Availability: If an item becomes unavailable after your order is placed, we will notify you promptly.

  • Authorized Receipt: Any person present at the designated delivery address who accepts the goods is deemed authorized to receive the order on your behalf.

  • Inquiries: Unless otherwise stated, please allow 10 business days before contacting us regarding your order status.

  • Regional Shipping Limitations: Due to international trade regulations and local customs restrictions, certain items may not be eligible for delivery to your location. If any restrictions apply to your order, you will be notified during the checkout process.

 

Back to top

3. ESTIMATED DELIVERY TIMES

Delivery occurs Monday through Friday (excluding public holidays). While we do not currently provide tracking for all destinations, the following estimates apply:

  • The USA, UK, EU and Australia – within 10 business days

  • All other destinations – 6 to 27 business days 

Note: These timeframes are estimates and are not guaranteed. Delays may occur due to customs processing, carrier issues, or seasonal holidays.

 

Back to top

4. DELIVERY SCHEDULE

Deliveries are typically made Monday through Friday, excluding public holidays. While we strive for prompt fulfillment, please note the following:

  • Tracking: While we aim for transparency, tracking services may not be available for all international destinations.

  • Timeline: Estimated delivery times are provided for your convenience and are not guaranteed.

 

Back to top

5. DELIVERY DELAYS

While we work to ensure timely arrival, delays may occur due to factors beyond our control, including:

  • Customs clearance procedures and inspections.

  • Carrier-related logistical issues.

  • Seasonal holidays and peak periods.

  • Unforeseen environmental or regional circumstances.

Please be advised that we cannot influence or expedite customs processes once the package has left our facility.

 

Back to top

6. IMPORT DUTIES & TAXES

International shipments may be subject to customs inspections, import duties, and local taxes. These charges are levied by local authorities and are the exclusive responsibility of the recipient. Please note that customs processing may occasionally result in delivery delays beyond our control. To estimate potential fees prior to purchase, we recommend consulting a reputable online duty calculator.

 

Back to top

7. ACCURACY OF INFORMATION

To ensure successful delivery, customers must provide accurate and complete shipping information at checkout. Please note that incorrect or incomplete addresses may result in significant delays, shipment returns, or additional redirection charges.

We are not liable for non-delivery resulting from incorrect or incomplete addresses. If you notice an error after checkout, contact us immediately.

 

Back to top

8. SHIPPING COSTS

Shipping fees are calculated at checkout and are determined by the following factors:

  • Package Weight and Dimensions: The total mass and volume of your order.

  • Destination: The geographical location of the delivery address.

  • Packaging Requirements: Any specialized materials or handling required to ensure your items arrive safely.

 

Back to top